Refund policy
REFUND AND RETURN POLICY
At CrazySachita (crazysachita.online), we maintain strict quality control standards to ensure that every order reaches you in perfect condition. Please carefully read our Return, Refund, and Cancellation Policy before placing an order.
1. RETURN & REPLACEMENT ELIGIBILITY
We offer a 7-Day Return and Replacement Policy exclusively for items that arrive in a damaged, defective, or incorrect state.
To be eligible for a return or replacement, the item must meet all the following conditions:
The claim must be raised within 48 hours of delivery.
The product must be unused, unwashed, undamaged, and in its original condition.
All original tags, labels, accessories, user manuals, and brand packaging must be intact.
2. MANDATORY UNBOXING VIDEO REQUIREMENT (CRITICAL)
To protect our business against fraudulent claims and courier tampering, we enforce a strict Unboxing Video Policy:
Customers MUST record an uninterrupted 360-degree unboxing video starting from showing the sealed outer parcel label up to unpacking the product.
The video must clearly show the shipping label containing the Order ID and tracking details.
No claim for damaged, missing, or wrong items will be accepted without an authentic unboxing video.
3. NON-RETURNABLE AND NON-REFUNDABLE CASES
Returns, refunds, or exchanges will NOT be entertained under any of the following circumstances:
Change of mind or personal dislike of the item after delivery.
Products damaged due to customer mishandling, improper use, or normal wear and tear.
Orders placed with incorrect shipping address or contact details provided by the customer.
Slight color variations due to photography lighting or screen resolutions.
4. REFUND PROCESS & TIMELINES
Once your return request is submitted along with video proof, our inspection team will review the claim:
Approval Notification: Upon inspecting the returned parcel, we will notify you via email regarding the approval or rejection of your refund.
Prepaid Orders: Approved refunds will be credited back to the original source payment account (UPI, Debit/Credit Card, Net Banking) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For COD orders, the approved refund amount will be transferred directly to the customer’s verified Bank Account or UPI ID within 5 to 7 business days after receiving the return parcel.
5. CANCELLATION POLICY
Before Dispatch: You may cancel your order before it is processed and dispatched by reaching out to our support team immediately.
After Dispatch: Once the parcel has been handed over to the courier partner, the order cannot be canceled.
6. CUSTOMER SUPPORT & CONTACT INFORMATION
For any queries, return requests, or issue reporting, please contact our official support desk:
Brand Name: CrazySachita
Website: https://crazysachita.online
Official Support Email: classysachita3@gmail.com
Response Time: Within 24 to 48 business hours